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Integrated Selling Skills
The Most Effective Way to Improve your Sales Productivity
Audience：
Sales
representatives, sales supervisors, sales managers
Course
Outline：
* Preparing yourself to be a Super Sales Star
1 Proactive, agreesive and accountable
1 Building consultative, longterm partnership
*
Professional
Selling Skills
1
Targeting the
potential customers
1
Preparing the
sales call
1
Opening,
understanding the needs, supporting, closing, indifference, skepticism,
misunderstanding
*
Sales
Negotiation
1
Preparing a
negotiation: MDO, LAA and BATNA
1
10 negotiation
tips
*
Excellence
in Customer Service
1
Service from
different perspectives
1
Steps to
positive customer service
1
Responding to
challenging customers and turning complaints into opportunity
*
Problem
Solving Techniques
1
Problems
solving process
1
Common tools
The Trainer：Herbert ZHANG ZhiYong
With an MBA from City University, Herbert has profound and extensive experience in the field of purchasing, sales and marketing, quality and human resources management from many world famous multinational companies.
Herbert has been the training co-ordinator, trainer, training supervisor and training manager for multinational companies and received trainer's training for quality management, performance management, personal effectiveness and leadership skills. Herbert has been the certified trainer of sales, personal effectiveness and leadership from famous US consulting companies.
Herbert has provided training services for different multinational and local organizations from different field.
Some of Herbert's training modules:
Time Management, Objective Setting, Communication Skills, Teamwork, Customer service, Professional Selling Skills, Coaching, Performance Management, Training System, Problem Solving, Total Quality Management, Innovation and Change Management, Delegation and Motivation
Language：Chinese and or English
Contact
张律师感谢您的访问。